Purchase Regret: The customer is guaranteed by law a period of 7 (seven) calendar days from receipt of the product to withdraw from the purchase. In this case, the customer may choose to receive a refund or exchange it for another product that is available on our website, receiving or supplementing the price difference, if any.
We emphasize that return and reshipment shipping (if applicable) is the responsibility of the customer. And we do not exchange the exchange.
Defects in the product: Once the defect is proven, the customer can also choose to reimburse the purchase or exchange it for another product, receiving or supplementing the price difference, if any. In case of defects, return and reshipment shipping costs are borne by Artus Artes.
Refund: The value of the purchased products, when reimbursed (regret and defect not caused by misuse or incorrect or inappropriate storage), will be refunded according to the payment method used at the time of purchase. In the case of credit cards, we will refund the sale! This is carried out directly with NuvemPay or the chosen operator, within a period of up to two invoices after the purchase, if it is within the deadline, and if it is not, we will ask the customer for their bank details, to be sent by email, so that we can carry out reimbursement via bank transfer.
We ask that you make sure about the fabric of the product, size and shape of the piece. Justifications other than “factory defect” must pay a new delivery fee in case of exchange.
CONDITIONS FOR RETURN AND EXCHANGE:
WE DO NOT EXCHANGE PRODUCTS ON SALE (EXCEPT WITH A CERTIFIED FACTORY DEFECT).
It must be in the original packaging or packaging equally suitable for transportation.
It cannot have been washed.
It must not have signs of use, such as stains, odors or mold.
We do not accept exchanges.
